Refund Policy

Once account credentials are delivered to you in your order chat, the sale is final. Payment is sent manually and reviewed by us before delivery. This is the same stance set out in our Terms of Service, section 7.

A refund is on the table when the problem is on our end, specifically if:

• The delivered account doesn't match what was described in the listing.
• Delivery fails outright: you paid and were confirmed, but never received working credentials.

• Change of mind after delivery.
• Action taken against the account by its game publisher after delivery, for reasons unrelated to the account not matching its listing. A ban or takedown that traces back to something predating your ownership is instead covered by our Warranty during its coverage window, not this refund policy.
• Account access issues caused by something you did after taking delivery (e.g. sharing credentials, triggering a publisher security flag).

Message us directly in the order's chat as soon as you notice a problem. That chat is reviewed by us and is the fastest way to get it resolved. You can also open a dispute directly from the order's page, which flags it for us to review.

Because payment goes directly to us (PayPal Friends & Family, Binance Pay, or Skrill) rather than through a card network or platform escrow, refunds are issued directly by us; there's no automatic chargeback process. Approved refunds are sent back to the same payment method you used to pay.

Questions about a specific order should go through that order's chat first. For anything else, reach us at [email protected] or on Discord.