Warranties

Every account purchase includes a 3-day free warranty, starting from the moment the account is delivered in your order chat. During that window, we'll replace the account or refund your order if:

• The account was already banned, suspended, or otherwise locked out before you received it, even if that wasn't apparent at the time of delivery.
• The account is taken down, reclaimed, or suspended by its game publisher for reasons that predate your ownership of it, for example, action catching up with something done by a previous owner.

You can extend coverage beyond the free 3 days at checkout for $5 per additional week. Extended warranty works the same way as the free period, just for longer. It doesn't change what's covered, only how long you're covered for.

The warranty covers problems with the account itself, not what happens to it after you take it over. It does not cover a ban, suspension, or restriction that results from something you did after receiving the account, including:

• Cheating, hacking, or using unauthorized third-party software.
• Toxic behavior, harassment, or other conduct that gets the account reported.
• Any other violation of the game or platform's own terms of service committed by you.
• Sharing, reselling, or transferring the account credentials to someone else.

If a claim comes down to a judgment call, we'll look at the timing and the game publisher's own action history on the account to determine whether the cause predates delivery.

Message us in that order's chat as soon as you notice a problem, with what happened and when. Claims made after the warranty window (free or extended) has expired can't be honored. Approved claims are resolved as a replacement account or a refund, at our discretion. See our Refund Policy for how refunds are processed.

Questions about a specific order should go through that order's chat first. For anything else, reach us at [email protected] or on Discord.